288wi Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how 288wi ("we", "us", "the Platform") collects, processes, stores, and protects personal data provided by or generated about registered members and visitors of 288wi.com.

1.2 By registering a 288wi account or using any part of the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

1.3 This Policy should be read alongside the 288wi Terms & Conditions and the Responsible Gaming Policy, both of which form part of your agreement with the platform.

2. Data We Collect

2.1 288wi collects personal data through the following channels and categories:

Category	Data Points	Collection Method
Identity	Full legal name, CNIC reference (masked), date of birth	Registration form / KYC
Contact	Pakistani mobile number, email address	Registration form
Financial	PKR transaction amounts, masked JazzCash / Easypaisa / bank references, withdrawal records	Cashier activity
Technical	IP address, device type, browser, operating system, session timestamps	Automatic (server logs)
Behavioural	Game history, betting markets accessed, session duration	Platform activity
Communications	Support chat transcripts, email correspondence	Support interactions

2.2 288wi does not intentionally collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, or health information. If such data is incidentally received, it will be deleted promptly.

3. How We Use Your Data

3.1 288wi processes your personal data for the following purposes:

• Account operation: Creating and maintaining your 288wi account, verifying your identity, and managing your PKR balance;
• Service delivery: Processing deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, and other listed methods; settling cricket bets and casino game outcomes;
• Fraud prevention & AML compliance: Detecting suspicious activity, preventing money laundering, and meeting regulatory reporting obligations;
• Customer support: Responding to account queries, resolving disputes, and communicating service updates;
• Responsible gaming: Monitoring for indicators of problematic gambling behaviour and administering self-exclusion or limit requests;
• Platform improvement: Aggregated, anonymised analytics to understand usage patterns and improve product features;
• Marketing communications: Sending promotional offers and platform updates via email or SMS, where you have consented to receive them. You may opt out at any time.

4. Legal Basis for Processing

4.1 288wi processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil the 288wi Terms & Conditions you accepted at registration;
• Legitimate interest: Fraud detection, platform security, and responsible gaming monitoring;
• Legal obligation: Anti-money laundering (AML) record-keeping and identity verification;
• Consent: Marketing communications and non-essential cookies, where applicable.

5. Sharing Your Data

5.1 288wi does not sell your personal data to third parties. Data may be shared with the following categories of recipients strictly for operational purposes:

• Payment processors: JazzCash, Easypaisa, and linked banking partners for transaction processing. These parties receive only the data necessary to complete the transaction;
• KYC and identity verification providers: Third-party services engaged to verify identity documents where required;
• Game content providers: 288wi Casino and slot game software providers may receive anonymised session data for game integrity and RNG certification purposes;
• Regulatory and law enforcement authorities: Where required by applicable law or court order;
• IT infrastructure providers: Cloud hosting and security vendors operating under data processing agreements with 288wi.

5.2 All third-party processors engaged by 288wi are contractually required to maintain appropriate data security standards and process personal data only for the specific purposes instructed.

6. Payment Data

6.1 288wi does not store your full JazzCash mobile wallet credentials, Easypaisa account PIN, or full bank account numbers. These are transmitted directly to payment processors over encrypted channels.

6.2 288wi retains masked payment references (e.g., last four digits of a mobile number or account number) and PKR transaction amounts solely for account management, dispute resolution, and regulatory compliance purposes.

6.3 For USDT (TRC-20) deposits, the originating wallet address is recorded alongside the PKR equivalent at the time of conversion. Crypto wallet addresses are treated as personal data under this Policy.

7. Cookies and Tracking Technologies

7.1 288wi uses the following cookie categories on its platform:

• Essential cookies: Required for login session management, account security tokens, and platform functionality. These cannot be disabled.
• Analytics cookies: Used to measure page visits, session duration, and feature usage in aggregate form. No personally identifiable information is attached to analytics reports.
• Preference cookies: Store your language and display preferences between sessions.

7.2 You may manage non-essential cookie preferences through your browser settings. Disabling analytics cookies will not affect your ability to use the 288wi platform.

8. Data Retention

8.1 288wi retains personal data for the following periods, after which data is securely deleted or anonymised:

• Active account data: Retained for the duration of your membership and for 5 years following account closure;
• Financial transaction records: Retained for 7 years to meet standard financial record-keeping obligations;
• Support communications: Retained for 2 years from the date of last interaction;
• KYC documents: Retained for 5 years following account closure or the last transaction, whichever is later;
• Server logs and technical data: Retained for 90 days then automatically purged.

9. Your Data Rights

9.1 Subject to applicable law, you have the following rights in relation to your 288wi personal data:

• Right of access: Request a copy of the personal data 288wi holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations;
• Right to restrict processing: Request that certain processing activities be paused while a complaint is under review;
• Right to data portability: Receive your personal data in a structured, machine-readable format;
• Right to object: Object to processing based on legitimate interest, including marketing communications.

9.2 To exercise any of the above rights, contact 288wi's data support team. All valid requests will be acknowledged within 5 business days and completed within 30 days.

10. Security Measures

10.1 288wi implements the following technical and organisational security measures to protect personal data:

• TLS 1.3 encryption for all data in transit between your device and 288wi servers;
• AES-256 encryption for data at rest, including account records and transaction histories;
• Role-based access controls ensuring staff access only the personal data necessary for their function;
• Continuous intrusion detection and anomalous login monitoring;
• Regular security audits and penetration testing by independent specialists.

10.2 In the event of a data breach affecting your personal data, 288wi will notify you without undue delay where the breach is likely to result in risk to your rights and freedoms.

11. Children's Privacy

11.1 288wi is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by a person under 18, that data will be deleted immediately and the associated account closed. If you believe an underage individual has registered at 288wi, please contact our support team immediately.

12. Changes to This Policy

12.1 288wi may update this Privacy Policy from time to time. Material changes will be communicated to registered members via email or platform notification. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of 288wi following notification of changes constitutes acceptance of the revised Policy.

13. Contact

13.1 For privacy-related queries, data rights requests, or to report a data protection concern, please contact the 288wi support team. Our team is available 24/7 in both Urdu and English. Contact email: [email protected]

13.2 When submitting a data rights request, please include your registered 288wi username and the mobile number associated with your account to allow us to verify your identity before processing the request.